Return and Exchange
- For Non-Quality Issue
- Orders signed within 30 days(30 days for exchange):
We provide "30 Days No Reason Return/ 30 Days No Reason Exchange".
That is, if you simply do not like it you can return freely. On this condition, buyer bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $10-25 (depends on the item weight) from refund as shipping cost of our sent parcel. For international orders, buyers need to ship the parcel by themsalve, we have several warehouses globally to recieve the returns and for buyers option.
That is, if you simply do not like it you can return freely. On this condition, buyer bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $10-25 (depends on the item weight) from refund as shipping cost of our sent parcel. For international orders, buyers need to ship the parcel by themsalve, we have several warehouses globally to recieve the returns and for buyers option.
- Orders signed beyond 30 days(30 days for exchange):
If not quality problem or not our fault to send the wrong size, beyond 30 days, you shall pay for the shipping cost to return and also about US$10-15 shipping cost for us to resend if you want a replacement.
- For Quality Problem or Our Fault Caused Problem
We will resend item or refund you once we get your photo evidence.
If you have any question in this process, please contact
info@bob-ore.com
You need to provide the following information in the email
1. Order number
2. The Sku of the products which need to return or exchange
3. Evidence pictures to shown faulty items